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What You Agree to When You Use y1ts

Access to y1ts and its services depends on your local law and the eligible regions we operate in — if you are in Bangladesh and your use is permitted under applicable law, these terms set out the rules that govern your account, your wallet…

Account EligibilityWallet & Payment RulesData HandlingUser RightsContact Paths
y1ts What You Agree to When You Use y1ts
DATA AND SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled under a clear set of practices. We collect only what is needed to operate your account, verify your identity, and process wallet transactions via bKash, Nagad, or Rocket. Data is not sold to third parties. You can request a copy of your stored data or ask for your account to be closed at any time through the support channels above.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a re-verification step before access is granted.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences from the footer of any page.

Data Retention

Account and transaction records are retained for the period required by applicable law. After account closure, personal data is deleted or anonymised within the timeframe set out in our privacy notice.

Data Access Requests

To request a copy of your data or ask for corrections, contact support with your account ID. We aim to respond to data requests within the period required under applicable law.

LEGAL CONTACT

Reach Us About a Legal or Account Matter

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries through the channels below. For account-specific issues — including wallet verification holds on bKash, Nagad, or Rocket transactions — include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Open the chat widget from any page on y1ts. For legal queries, select 'Account & Legal' from the topic menu so your message reaches the right team.

Email Support

Send detailed legal or data requests to our support address listed in your account settings. Include your account ID and the nature of your request.

Account Help Centre

The Help Centre in your account dashboard covers common legal questions — account closure, data access requests, and wallet dispute steps are all documented there.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms work in practice.

Access depends on your local law and whether Bangladesh is an eligible region under our current terms. Check the eligibility section in your account or contact support to confirm your status before depositing.

Your wallet number is used only to process the transaction and verify your identity. We do not store full payment credentials beyond what is needed for verification and dispute resolution.

Contact support via live chat or email with your account ID and a data access request. We will confirm receipt and respond within the timeframe required by applicable law.

We may suspend or close accounts that breach these terms — including multiple accounts or unverified wallet activity. Where possible, we will notify you before taking action and explain the reason.

Open a support ticket via live chat or email, include your account ID, the transaction date, and the wallet used — bKash, Nagad, or Rocket. Our team will review and respond with next steps.

We may update these terms and will publish the revised version on this page. Continuing to use your account after a change is posted means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.