Reference

Terms That Govern Your y1ts Account

These terms set out what you agree to when you open and use a y1ts account — covering deposits via bKash, Nagad or Rocket, how your wallet works, and what we expect from each other.

Account eligibilityWallet & payment rulesbKash, Nagad, RocketYour rights & our limitsHow to reach us
y1ts Terms That Govern Your y1ts Account
HOW WE HANDLE IT

Account Security and Your Data Under These Terms

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct it, or close your account through the settings page — no need to contact support for routine changes. For anything more complex, our team responds through the channels above.

Account Security

Your account is protected with OTP verification on login. If you notice an unrecognised session, use the account settings page to revoke access immediately.

Data Retention

We keep transaction records — including bKash, Nagad, and Rocket payment history — for the period required under applicable financial regulations, then delete them.

Your Access Rights

You can request a summary of your account data at any time via the Help Centre. We aim to respond to data requests within a reasonable period.

Terms Updates

When these terms change, we send a notice to your registered account. You have a window to review before the new version takes effect.

CONTACT PATHS

How to Reach Us About These Terms

Questions about your account terms, a suspended wallet, or a transaction dispute? Reach our support team through any of the channels below. For wallet-related queries — bKash, Nagad, or Rocket — have your registered number ready so we can pull up your account quickly.

Live Chat Open the chat icon from any page on y1ts. Our team handles account and terms queries directly in the chat window.
Email Support Send your query to our support address listed in your account dashboard. Include your registered wallet number for faster handling.
Account Help Centre The Help Centre in your account settings covers common terms questions — wallet rules, account limits, and how to request a change.

Common Questions About These Terms

Below are the questions we hear most often about account rules, wallet use, and your rights under these terms.

Eligibility depends on your local law and the regions y1ts currently supports. It is your responsibility to confirm that opening an account is permitted where you are before you register.

No. Your deposit wallet must be registered in your own name. Using another person's bKash, Nagad, or Rocket account is a breach of these terms and may result in your account being suspended.

We send a notice to your registered account before changes take effect. If you continue using your account after that period, you accept the updated terms. You can close your account if you disagree.

Submit a data request through the Help Centre in your account settings. We will respond within a reasonable period and provide a summary of the information we hold on your account.

Go to account settings immediately and revoke active sessions. Then contact our support team via live chat or email with your registered wallet number so we can investigate and secure your account.

We retain bKash, Nagad, and Rocket transaction records for the period required under applicable financial regulations. Once that period ends, the records are deleted from our systems.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.